By continuing to use this site, you agree to the terms and conditions and our use of cookies.

  • New
  • New

General Terms and Conditions of Use Ticketing and Marketplace (RGU)


Kalbass' is an online ticketing solution (hereinafter referred to as "the Ticketing Service") edited by Mr. Oliphar Michel Manuel his representative (hereinafter referred to as "the Company"). The said Ticketing System allows the Organisers (referred to hereinafter as "the Organisers") Events (referred to hereinafter as "the Events") to offer their Tickets (referred to in this contract as "the Tickets") for sale on the website (referred to as "the website").

The purchasers of these Tickets are hereinafter referred to as "Buyers". The holders and users of the Tickets are referred to as "Participants".

These general terms and conditions of sale and use of the site (the "GTCU") are intended to govern the use of, the relationship between the Company, Mangopay and the Organiser and the online sale by the Company of Electronic Tickets for Events promoted by their Organisers on customisable pages or on their own website. Access to or use of the Site by a user implies express and unreserved acceptance of the following Terms and Conditions of Use.


The company provides Organisers with a customisable online ticketing solution, access to which is limited and restricted by a unique and confidential identifier/password pair, created by the Organiser when registering. Only the Organisers have the right to access and the power to control both the settings of the Ticket Office and the data relating to the Events.

The content and information related to the events displayed on Kalbass' websites are the sole responsibility of the Organizers. (Date, place, description and access conditions, purchase conditions, available quantities, on sale dates, etc.). All information relating to the tickets sold is updated in real time.

The Participant will receive by e-mail after the completion of the purchase confirmation operations, a confirmation of his order tracking upon validation of a second e-mail containing his Ticket. The Tickets are issued in electronic format.

The Organiser may at any time consult the list and quantities of Tickets sold. On the date of the event, the company provides the Organiser with various tools to assist him in controlling access to the event. This operation is carried out under the sole responsibility of the Organiser.


3.1 Between the Company and the Organiser

The settings made for each event by the Organiser give the Company the mandate to publish and market, in its name and on behalf of the Organisers, Tickets giving access to their Event(s). In this respect, the Organiser is solely responsible for the accuracy of the information provided.

In this context, the company cannot be held responsible for the technical actions of the Organizers, which can lead to the diffusion of erroneous information or to the sale of tickets in non-conforming proportions.

Kalbass' action is limited to the marketing stage, without ever intervening in the organisation of the event.

Therefore, the Organizers remain the only ones responsible for the good progress of their Event. The Company (commission agent) is mandated by the Organisers (principal) and acts on behalf of the Organisers with regard to the marketing of the Tickets. The Company is then treated for tax purposes as an "opaque" agent.

When the ticket is sold, the spectator contracts with the Organiser under the law of contracts, but is considered to be contracting with the Company for tax purposes. The legal relationship between the Organizer and the Company is governed by the provisions of Articles 1984 et seq. of the Civil Code.

The Organiser is the only one to contract with the Participants concerning the sale of the Tickets and the running of the Events. The Organisers alone are responsible for the settlement and performance of the Contracts concluded with the Buyers.

The Company cannot be held liable for any breach of obligations arising in connection with the conclusion of a Contract between the Organisers and a Ticket Purchaser. The contract between the Organisers and the Company terminates on the expiry of a period of one month from the date on which the Event is due to end.

3.2 Between the Purchasers and the Organisers, the purchase of a Ticket on the Box Office, by oneself or by another, creates a contractual relationship between the Purchaser or the Participant on the one hand and the Organiser on the other. The validation of the order implies acceptance by the Buyer of the offer made by the Organiser in compliance with the GTCU and the special conditions displayed by the Organiser on its page or in its ticketing module. The Buyers declare that they have read and accepted the present GTCU and these special conditions before the final validation of the order.

3 3.3 Between the Company and the Buyers, the purchase of a Ticket obliges the Company to issue and deliver a Ticket for the event chosen and under the conditions defined herein.


4.1 Ticket prices The prices of the Tickets are set by the Organiser alone and include, according to the rules in force, the mention of the currency. Unless otherwise stated, the prices are indicated on the Ticket in inclusive of all taxes. As the Organisers have the right to modify the various prices during the sales period, the invoicing, carried out by the Company, is done on the basis of the prices in force at the time of the creation of said order by the participant.

4.2 Remuneration of the Company

The company will receive a remuneration based on the price of the tariffs as remuneration for the services provided by Kalbass'. This remuneration is defined in the tariff offer available in the "tariffs" section of the website. The company reserves the right to modify its rates at any time. It will inform its users. If the Organiser does not object within fifteen (15) days, the new rates will become valid


5.1 Payment of tickets The payment of orders made on the ticketing service is made solely by credit card of the "Carte Bleue", "VISA", "EUROCARD" or "MASTERCARD" type. The said payment is made by our banking partner Mangopay. The contact details and general conditions of use of the latter are available at the foot of the site. When registering, the organizer must send to the KYC documents requested by Mangopay.

Exchanges with the website www. are secured by SSL encryption. Online electronic payments are made directly on the site of our banking partner, which ensures security using appropriate encryption and authentication technologies.

Once the transaction has been validated by the bank, your bank account will be debited for the amount of the order. At the end of the transaction, an order confirmation will be sent to you by e-mail. You will be able to download an invoice from it. In the event that a payment is invalidated by the bank, after your Ticket or order has been issued, it will be invalidated, preventing you from accessing the event.

In cases where the organisers allow and authorise "offline" payment, the system will make a "reservation" of your order. Once the payment has been made to the Organisers and the payment has been validated by them via the system, the order will be sent by e-mail to the purchasers in accordance with the above-mentioned procedures

5.2 Payment of the price of the Ticket by the Company to the Organisers the Organiser can find out about the state of sales and future sums to be collected at any time via its interface on For all other payment methods, at the beginning and middle of each month, the Company will pay the Organiser the revenue from its online sales (after deduction of commissions) and will provide the Organiser with a summary of the sales and transfers made.

Due to inter-bank delays and working days, a period of one to two days is generally observed in order to see the Organiser's account credited. The payment of the ticket price will only be made if all the information relating to the identification of the Organiser has been provided and validated by the Company (Mangopay) and if there is no doubt as to the proper holding of the event, the identity of the Organiser as well as the rights to exploit or distribute the Tickets for the Event. The Organisers authorise the company to transmit the information and identity documents concerning them to its banking partner, which will ensure their confidentiality and will use them solely within the framework of identity verification (imposed by article L561-5 of the CMF).

In case of doubt or missing documents, the Company reserves the right to suspend payments and will ask the organiser for additional documents via its organiser interface. The transmission of these documents will not be sufficient to trigger the payment. If the doubt is maintained, the sums will be retained by the Company until the event has taken place. In this context, the Company may contact the participants of the Event in order to verify that the Event is being held properly. If the doubt is removed or the missing documents are provided, the payment of the sums will then be made during the next fortnightly transfer. The Organiser must raise any objections to the payments without delay. After 30 days from the event, the payment is considered valid. The Organiser is responsible for the payment of any other taxes, duties or fees applicable to the Events.


The Company is authorised by the Organiser to issue invoices in his name and on his behalf for tickets sold excluding VAT.

Furthermore, the Organiser must, under the conditions of common law defined in the aforementioned texts, issue an invoice to the commission agent for the price, excluding commission, of the tickets sold

The Organiser hereby mandates the commission agent to fulfil his invoicing obligations on his behalf by means of the rendering of accounts. It is expressly agreed that the invoice will clearly show the amount of the sale made by the commission agent to the benefit of the third party contracting party, less the amount of the commission, plus VAT under the conditions of common law.

The Company may issue credit notes on behalf of the Organiser.

The Organiser has a period of 10 (ten) clear days from the transmission of the invoices by the Company to contest the invoices issued on its behalf and to draw up a corrective invoice which will cancel and replace the previous one. In the absence of any objection during this period, the payment is considered valid and definitively releases the Company.

The Organiser is also personally responsible for the payment of any taxes, duties or levies in force in the country where the Event takes place and will hold the Company harmless against the payment of such taxes, duties or levies.



The Electronic Tickets are sent to the Buyer's e-mail address after each order. Characteristics In accordance with the regulations, each Ticket includes the following information in visible or coded form: - Identification of the Organiser - Name of the event - Name of the fare - Price paid by the purchaser - Unique identification number of the ticket and of the order Support In order to be accepted, the Ticket must be printed on blank white A4 paper. The latter must be in a totally intact and legible state: damaged or illegible Tickets will not be considered valid.

The presentation of a Ticket via a digital medium (tablet, smartphone) will only be accepted if the Organiser expressly stipulates this in the information on the Ticket. Uniqueness A Ticket can only be used once to access the event. The Ticket is only valid for the place, date and time to which it belongs. The Ticket must be kept until the end of the event. The Ticket may be nominative, depending on the settings made by the Organisers on the Ticketing system.

In this case, in addition to the identity of the purchaser, that of the beneficiary will be indicated on the Ticket. Registered Tickets remain personal and non-transferable, except with the express prior authorisation of the Organisers. The Ticket is unique, comprising an identification number and a QR code. The reproduction, duplication or counterfeiting of Tickets is prohibited.

The Organisers reserve the right to refuse access to the event site (or event). No refunds will be given in such cases. The Organiser is free to check the validity of Tickets at the event. The Organiser is not obliged to check the identity of the beneficiary of the Ticket as the Ticket has a unique and unpredictable identifier. Therefore, the Participant must ensure the confidentiality of his/her Ticket. Access to the Event may be refused to a Participant who presents a Ticket that has already been used.

The Organiser is also free to check the identity of participants. In the event that the Tickets are set up as personal, the Participant must be able to prove his identity with an official document including a photograph.

The Organiser may request other proof of identity when entering the event. These will be communicated to the participant via the order confirmation email and via the information on the Ticket.


The Company acts as a commission agent in the sale of Tickets to the Buyers and cannot be held responsible for a default in payment by the Buyers. In this context, the Organiser undertakes to bear the cost, without exception, of all rejected payments that occur within one hundred and eighty (180) days of the validation of the initial payment.

If the volume of unpaid payments exceeds a rate of 3% or if the volume of payments not guaranteed by the bank exceeds an abnormally high rate (>10%) or if it is recognised that an event has not taken place within the announced framework, the Company reserves the right to block the sale of the Tickets, the organiser's account and the transfers.

If after fifteen (15) days the doubts have not been dispelled, the Company reserves the right to refund the Buyers. In the event that payments have already been made, the Company will contact the Organiser to regularise the situation. If the Organiser does not regularise the situation within 15 days, the Company will invoice the Organiser for the amount of the outstanding payment. In this case, the Organiser will be charged a fee for the outstanding amount. These are available in the price list available on


In accordance with the legislative provisions of article L121-20-4 of the French Consumer Code, the Tickets may not be subject to a right of withdrawal. Any order is then legally considered to be firm and final. The Tickets may not be exchanged, resold or taken back.

Refunds at the request of the Organiser The Organisers have the possibility, apart from any cancellation or modification of an event, to ask the Company for a full refund of an order paid online using the purchaser's bank card. This refund is subject to technical feasibility at the time of the request (bank card not expired for example).

If a refund is possible, the Company's remuneration remains due and additional bank charges related to the refund operation apply, i.e. 2€ per ticket to be refunded. The Company will carry out the operation within 10 working days, subject to the availability of the necessary funds, provided by the Organizers who will have to pay back to Agenda Kalbass' the total amount received + 2€ extra to cover the costs and per ticket.


The Organiser is responsible for any decision to cancel, postpone or modify an event. The Organiser is obliged to inform Kalbass' in the event of cancellation, postponement or substantial modification of the Event and Kalbass' will inform the Participant.

In the event of cancellation or substantial modification of an Event, the refund of the Tickets will be made under the responsibility of the Organiser who will refund to the Participants the full amount paid.

The Organiser is aware that any refund will be borne entirely by the Organiser.

The Company will not be liable for any refund on behalf of the Organiser. The Company will invite Participants to approach the Organiser for a refund.

At the end of the one month period from the date of the cancelled session, the Company will hand over to the Organiser the list of purchasers as well as the balance of the amount that will have been handed over to it for the reimbursement of the total price per ticket. The Organiser will substitute itself, as of this date, for the Company in the refund operation, and will be subrogated to the rights of the ticket purchaser, with regard to the sums collected by the Company.


The Company undertakes to publish the Tickets in accordance with the parameters set by the Organisers and to apply the particular marketing specifications requested.

The Company guarantees that the computerised ticketing system and the procedures implemented comply with the provisions of the decree of 8 March 1993 and that the system has been declared to the tax authorities in accordance with article 50 sexies 1-II of the C.G.I.

The Company is responsible for processing the order and shipping the Ticket. The Company undertakes to send the Tickets reserved or purchased electronically by sending an e-mail containing the digital Ticket (in the body of the message or as an attachment) or a link enabling the latter to be downloaded. The company shall not be held responsible in the event of non-availability of the service or the email recipient box.

The company undertakes to keep all revenue statements for the legal period and to make available to the Organiser for each event a list of the tickets sold and the status of their use.

The company undertakes to account for the operations carried out on behalf of the Organiser, by making available to the Organiser a statement of accounts showing the amount of the tax base. The tax base includes the amount of sales made to third parties, excluding tax, on the one hand, and the amount of the commission of the commission agent on the other. This rendering of account will only become final after the closing of the event. The closing of the event takes place 7 days after the end of the event or as soon as the event is over if the Organiser so requests.

The Company undertakes to pay the sums collected by its intermediary on behalf of the Organiser, less the commissions provided for, subject to the conditions set out in Articles 5 and 8 of this contract.

The Company undertakes to ensure the confidentiality of personal data and/or data designated as confidential in the database and, more generally, to comply with the provisions of Law No. 78-17 of 6 January 1978 on "Information Technology and Freedoms".

As a host, Kalbass' is not bound by any obligation to monitor the Content put online or transmitted by the Organizers via the website and cannot be held responsible for any content. Similarly Kalbass' cannot guarantee the accuracy or relevance of the information published by the Organisers.

The Company commits itself to ensure the good functioning and the availability of the ticketing service. The Company undertakes to schedule its maintenance operations during low traffic hours in order to reduce the impact on the sale of Tickets. The Company shall not be held liable for any unforeseen interruption of services that is not its fault, and the Company undertakes to work immediately to restore the service.

The purchaser undertakes to provide accurate and non-misleading information at the time of purchase. The purchaser is responsible for the contact details provided for the delivery of the Ticket. In the event of non-receipt of the Ticket, the purchaser undertakes to contact the Organiser. Furthermore, the Company shall not be held liable in the event of loss or theft of the Ticket.

Participants and Buyers undertake to comply with the special conditions imposed by the Organiser on the page of its event, in the general terms and conditions of sale, in its emails, as well as the conditions brought to its attention during the event (internal regulations).

Concerning the use of the Ticketing and the promotion of the event:

The Organizer certifies that he/she is of legal age at the time of registration, when he/she is an individual. In the case of a legal entity (company or association), the Organiser certifies that he has the necessary power of representation to act in the name and on behalf of the legal entity.

The Organiser undertakes to provide all supporting documents at the request of the Company.

The Organiser certifies that there is nothing in his legal situation that would impede the conclusion and performance of this contract, in particular that neither the signing of this contract nor the performance of the obligations arising therefrom are contrary to or contravene any agreement to which he is a party or for which he is bound, or in any way violate the laws and regulations applicable to him.

The Organisers undertake to comply with the tax regulations governing the Events they organise. The Organisers are not allowed to use Kalbass' to organise "illegal" Events according to the laws in force or morality. Illegal events include, but are not limited to, radical extremist meetings, pornographic or violent events.

It is not allowed to use a Kalbass' account to copy existing content from the site, to distribute or to create links to content that is defamatory or contravenes the rights of others or simply contrary to the purpose of Kalbass', to the laws and regulations in force, to the rights of individuals, to public order and to good morals.

Excessive use of the service, or use of the service to disorganize or jeopardize the availability of the service is also prohibited. The Organizers undertake to include their full contact details in the "create an event" page (their names, telephone numbers, address, address of the registered office).

The Organisers are obliged to inform Kalbass' without delay of any change in their name, company name, address, registered office, legal form or bank details. Any modification announcement must be made in the Kalbass' organizer account, in the "organizer dashboard" section.

The Organizers commit themselves to provide the identification documents related to their structure in order to respect the L561-5 provisions of the monetary code. The absence of these documents will lead to the suspension of sales and payments to the organizer. The Organizers remain responsible for their Kalbass' account and for all the information that is communicated via the events.

The Organizers commit themselves to inform the buyers of any specific regulation of the event (internal rules) by means of the event page, the instructions sent by email or the general sales conditions.

The organizer assures to have all the rights, in particular the property rights of exploitation on the works and other elements used for the promotion or during the Event.

He also certifies that he has the right to distribute the Tickets relating to the Event, as well as all the authorisations required for the organisation of the Event whose Tickets will be sold by the Company. In this respect, he/she guarantees the Company against any action or claim by any third party on any basis whatsoever and in particular on the grounds of exclusive distribution of tickets for the show in any territory whatsoever.

Concerning the organisation of the event: The Organisers undertake to the Company and any Buyer to organise each Event on the date and at the place agreed, and in accordance with all the particular conditions announced. The Organisers undertake to take back all Tickets that have not been sold.

The Event takes place under the sole responsibility of the Organiser. As the Company is acting on behalf of the Organiser in the context of marketing, it cannot be held responsible in the event of cancellation, modification, postponement or any incident or failure that may occur during the Event.

As the Company is in no way responsible for the organisation and running of the Event, the Organisers guarantee the Company against any recourse against it and undertake to indemnify the Company for any sums that it may be forced to pay in this respect, in particular for any condemnation and legal costs.

The Organisers undertake to act in accordance with the regulations and obligations imposed by the Treasury regarding the accounting of Tickets and participants in the Event. The control of Tickets is the responsibility of the Organiser and the Company provides them with various Tools (list of participants, name search or barcode reading application, rental of electronic control terminals).

The electronic control means make it possible to record any use of an access pass. If they are networked, they make it possible to reduce the risk of multiple use of the same Electronic Ticket to a minimum (i.e. at the time of synchronisation between the different devices).

The Organisers undertake to accept for inspection all Tickets presented by Participants who have purchased Tickets on

The Organisers undertake to provide any necessary proof of entry to the venue where the Event takes place when setting up their event.

In case of non-respect of the obligations, Kalbass' reserves the right to stop, temporarily or permanently, the right to use the website and the publication of the contents put online by the Organizer.


Intellectual property of is the exclusive property of the company, its service providers and/or suppliers are holders of all intellectual property rights relating to the site and its content.

As such, the content must not be extracted, reproduced, represented, copied, altered, modified, distorted, distributed, broadcast, sold, rented, conceded or exploited, in whole or in part, in any way whatsoever, on any medium whatsoever, or used to create one or more derived works without the express written consent of the Company. grants to the Organizers and Buyers a free, personal, non-exclusive and non-transferable right of access and use of the website subject to their acceptance and respect of the GTCU.

The Organiser expressly grants the Company, free of charge, the right to reproduce and represent, for the entire legal duration of the protection of rights, the content that it puts online for the purposes of operating the site and in particular its promotional features.

The Company is not responsible for the content put online by the Organisers. As soon as an Organizer makes a Content available on the Site, he accepts that the users have the right to view it for free and for personal use during the whole period of hosting by Kalbass'.


In accordance with the law n° 78-17 of January 6th, 1978, relating to Data processing, Files and Liberties, the treatment of your information is the subject of a declaration to the National Commission of Data processing and Liberties (CNIL) declaration in progress.

You have a permanent right of access and rectification on all the data concerning you, in accordance with the European texts and the national laws in force. All you have to do is make a request by e-mail (

When placing an order, the Buyer is required to provide personal information on his identity as well as that of the Participants. The information necessary to ensure the processing of the order by the Ticket Office is: surname, first name and e-mail address of the Buyer. This information is kept for security purposes and in order to respect legal obligations. It can also be used by Kalbass' to contact you in case of problems with the processing of your order.

Other information may be collected at the request of the Organizer, especially in case of a possible postponement or cancellation of the Event. The Company collects this data on behalf of the Organiser and makes it known to him.

The Organiser is then responsible for the proper conservation and use of the data to which it may have had access. By accepting these General Terms and Conditions of Sale, you expressly authorise the Company to transmit your personal data to the Organiser of the Event.

The Company cannot be held responsible for the use that may be made of this data.

The Organizer is the only one responsible for the management and the content he will send to the Participant. Organizer Kalbass' collects data related to the organizers who put their events on line in order to meet the legal constraints and to promote the events to the buyers.

The " organizer " data collected by Kalbass' is not given or sold to any third party.

All the data provided by the Organizer and hosted on Kalbass' can be modified at any time via the Organizer interface. The Organizer can also ask for the deletion of his account at any time according to the European texts and national laws in force. Information about past events will be kept by Kalbass' for legal reasons.


Customer service For any request from the Buyer relating to the Event or to the receipt of his order, the Participant must first contact the Organizer whose contact details are available on the Ticket sales page. If the request cannot be fulfilled, it is the Organizer's responsibility to contact Kalbass' customer service.

The Organisers can contact the Kalbass' customer service by using the "Live Chat" button available in their management interface.

Neither Party may transfer to a third party all or part of its rights and obligations without the prior written consent of the other Party.

Kalbass' will check the accuracy of the information provided by the Organisers and reserves the right, by electronic notification, to unilaterally and immediately terminate the registration of any Organiser who has posted inaccurate information about himself or his Event.

Kalbass' reserves the right to suspend the sales of an event after a 15 days notice and will ensure a transparent redirection of the traffic coming from the event page to an internet address of the Organizer's choice, until the end of the event.

Apart from these reasons, this contract can only be terminated in the event of non-performance by either party of any of its obligations, at the end of any period of time of its obligations under the GCU, at the end of a period of fifteen (15) calendar days after formal notice by registered letter with acknowledgment of receipt remained without effect during this period.

The invalidity of one of the provisions of these GCVU does not invalidate the other provisions.

The Contract expresses all the rights and obligations of the parties. This Agreement cancels and replaces all oral or written agreements that may have been made previously between these same Parties.

The Company shall not be held responsible for any inability of the Organizer to access the online software, impossibility for the buyers to access the online purchase space due to difficulties related to the Internet network or any other cause outside the Company.

The responsibility of the Company shall not be engaged for any unavailability and/or malfunction of its ticketing software due to force majeure such as the failure of the public electricity network and / or telecommunications or any other case of force majeure as defined by the case law.

The Company shall not be held liable in any case for indirect damage, in particular any commercial or financial loss.

The Parties expressly agree that the acceptance of these General Conditions of Use by the Organiser complies with the provisions of Articles 1369 et seq. of the French Civil Code and constitutes a contractual process between the Parties. The Parties may rely, in particular for purposes of proof, on any act, fact or omission, programs, data, files, recordings, operations and other elements of any kind or in electronic format, including e-mails.

The Organiser undertakes not to contest the admissibility, validity, enforceability or evidential value of the aforementioned elements of an electronic nature or format, on the basis of their electronic nature. In the absence of proof to the contrary, these elements shall be valid and enforceable between the Parties in the same way, under the same conditions and with the same evidential value as any document drawn up, received or kept in writing.

The applicable law is French law, regardless of where the Event is organised. Any difficulty relating to the interpretation or execution of the contract shall be subject to the jurisdiction of the courts of Bobigny, regardless of the place of execution of the present contract and regardless of the domicile of the defendant.


The Kalbass' association provides users with a marketplace which aims at putting buyers and suppliers in contact in a single place to optimize the selection and purchase procedures. Kalbass' company is not responsible for the order processing (shipping). The payment system is provided by the company Mangopay (See the general conditions of use)

The company provides users with all technical means to communicate directly with the supplier (contact form, email, address...) to have information on the products online and on the "steps" of the delivery.

The supplier has a dedicated dashboard "seller's space" to process his orders and to update his products and his personal details.

In case of difficulties with the supplier the user can contact the company to resolve a possible dispute.


The user declares that he/she has read and accepted the present General Terms and Conditions of Sale. The connection and transaction data kept by Kalbass' are proof.